Stained Glass is damaged from a fall/drop:
In the event that there is an accidental fall or drop of your stained glass, please send pictures of the damage to Craig Bacon Studio’s email or direct messages on Etsy. While unfortunate, these things happen. If the damage is minimal it may be able to be repaired. Repair cost and shipping will be the customers responsibility. Cost can vary depending on the type of glass, color of glass, and the amount of damage. If there is too much damage and is unrepairable, it is an unfortunate loss but could be remade, but it will be the customers responsibility to pay for the full cost of the piece. There are NO refunds offered for accidental falls/drops.
Stained Glass Arrives Damaged in Packaging:
If the stained glass arrives damaged on delivery, take pictures ASAP of the damage and immediately send to either Craig Bacon Studio’s email or direct messages on Etsy. DO NOT DISCARD ANY PACKAGING MATERIALS. Your package is insured and in order to file a claim with the shipment company they will need to contact you and inspect the product and packing materials. This process can take several business days/weeks. If the shipment company agrees to pay for the damages it will be of no cost to the customer for the repairs; the customer will only be responsible for shipping costs. If you DO NOT want your item repaired but are requesting a full refund; the refund is only given if the damage claim is accepted by the shipping company. If the insurance claim for damages is denied, the customer will be responsible for the cost of repair and shipping and no refund will be offered. Craig Bacon Studio is not responsible for the handling of the shipping company.
